Support
You can email us, open a ticket, report a bug or read the answers to common questions on this page.
- support@blockchaingravity.com
Email is best for billing and account questions. Include your account email, and for a payment include the receipt or invoice. - Discord
- Join the Blockchain Gravity Discord
Discord is the fastest way to get help with a chart problem or a number that looks wrong, and we announce releases there first.
- Join the Discord. It's free and open to anyone.
- Find the tickets channel in the channel list on the left.
- Press Open ticket. This opens a private channel between you and our team that nobody else can see.
- Tell us what you were doing and what went wrong. Add a screenshot if you can. For billing questions, include your account email.
Found something broken in the Terminal or on this site? Send a bug report. You don't need an account. Reports go straight to our team, and if you leave an email or Discord name, we can reply.
- Cancelling
- Cancel from your account page at any time. You keep access until the end of the period you paid for.
- Monthly
- We don't refund a month that has already started.
- Yearly
- You get a full refund if you ask within 14 days of the first payment. After that there is no refund.
- Crypto
- A yearly plan paid in crypto can be refunded within the same 14 days. We refund the stablecoin value of what we received, at the time of payment. A month paid in crypto follows the monthly rule and doesn't renew automatically.
This is a summary. The full refund policy is the one that applies. To request a refund, email support@blockchaingravity.com from your account's email address.
What is the Blockchain Gravity Terminal?
It is a desktop app for reading Bitcoin order flow. It shows footprint candles, order book and liquidation heatmaps, positioning, volume profiles and the news. It is analysis software and doesn't give investment advice or trade signals.
Is it free?
Terminal Lite is free and needs no account. The paid plans, Professional and Professional + Custom API (coming soon), work in the same app once you sign in. See the pricing page for what each includes and current prices.
What does it run on?
It runs on 64-bit Windows 10 or 11. It installs to your user profile without administrator rights. Get it from the download page. New versions are posted there, and you update by installing the new one.
Windows says the publisher is unknown. Is that expected?
Yes. The beta isn't code-signed yet, so Windows SmartScreen shows a warning. Click "More info", then "Run anyway". To check the file first, compare its SHA-256 with the one on the download page.
How do I sign in to the Terminal?
Signing in is optional on Lite. The Terminal's settings menu shows a short code. Sign in on this site, enter the code on the approve a device page, and the app is linked to your plan. There's no password, because you sign in with your email and a one-time code.
How many computers can I use it on?
A subscription is a personal licence for up to two devices. See the terms for details.
Are my exchange API keys safe?
Your keys stay on your computer. Only the trading panel on Professional + Custom API uses them. Orders go straight from your computer to the exchange. Neither your keys nor your orders pass through our servers.
Does the Terminal send my data anywhere?
Lite has no telemetry, and you only have an account if you create one. Your drawings, layouts and sign-in stay on your computer in %LOCALAPPDATA%\BlockchainGravityTerminal and are kept when you update.
How can I pay?
You can pay by card through Stripe, with PayPal, with USDC or USDT from a connected wallet, or by a direct on-chain transfer in Bitcoin, Ethereum, Solana, XRP, Monero, Litecoin, Dogecoin, USDC or USDT. The pricing page has the full list, including chains.
How do I cancel?
Click once on your account page, and you don't need to email us. You keep access until the end of the period you paid for. Refunds are covered on this page and on the refunds page.
Why does my live chart show a different exchange?
Some exchanges, including Binance and Bybit, block connections from the United States. On Lite, a US user's live chart switches to an exchange that serves the US, and the chart shows which one. The history our servers record is available everywhere.
Something looks wrong on a chart. What should I send?
Send a bug report or open a Discord ticket with a screenshot. Tell us the chart, timeframe and exchange, and roughly when it happened. That makes a wrong number much quicker to check.